Vacdoo (“we/ us/ our”) values the trust which a customer (“you/ your”) places in us and our website, vacdoo.com (“Website”). Hence, we insist upon the highest standard of practices to ensure security of transactions and utmost privacy of customer information. We respect your need to understand how information furnished by you is being collected, used, disclosed, transferred and stored by us. In this regard, please read this privacy policy (“Policy”) to get familiarized about our information gathering and dissemination practice.
We assure you of our firm commitment to your privacy and the protection of your priceless information. The Policy contains information about the Website and the Vacdoo android and iOS app (such applications are collectively referred as the “App”). In order to endow you with the uninterrupted use of our services, we may collect and, in some circumstances, disclose information about you.
If you do not agree to the terms in this Policy, we kindly ask you to leave the site. If you have any questions or concerns, regarding this privacy policy, you should contact our Customer Support Desk at support@vacdoo.com.
As you may know, a privacy regulation called the General Data Protection Regulation (“GDPR”) unifies data protection privacy laws throughout the EU and enhances the rights of European residents to protect their personal information. The GDPR also applies to any business that offers its products or services to European residents.
We collect and use your personal information when you avail our services. For the purpose of the GDPR, we are the ‘data controller’. Our data protection officer can be contacted at dpo@vacdoo.com. By accessing our Website and utilizing our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it.
Overview
This Privacy Policy describes in detail our policy and practices regarding our collection, use and disclosure of your personal data. We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal data you provide us when you visit our Website or use our services.
Collection of your personal data
Personal data means any information about an individual from which that person can be identified — addresses, date of birth, password and payment information. It does not include data where the identity has been removed or otherwise anonymized (anonymous data).
We collect your personally identifiable information including but not limited to your (i) name; (ii) e-mail address; (iii) contact number; (iv) residential address; (v) credit/debit/bank account details; (vi) internet protocol (“IP”) address, in the following circumstances:
- When you make a reservation, or opt for a package from our Website or App or through the aid of our customer service team;
- When you register with us, request information about holiday packages, subscribe to our newsletters, enter competitions, share your experience or provide any other details in relation to a holiday package availed by you, send us queries or register for promotions;
- When you set up a free account on our Website or App or participate in surveys or provide us your feedback; and
- When you engage with us in any online or offline event or provide your details for our promotions.
- While you can browse certain sections of our Website or App prior to registering, certain activities require mandatory registration. We may use your contact information for sending you offers based on your previous orders and interests, payment reminder notices, travel vouchers, and updates through our newsletters. You may unsubscribe through the facility in the email message you receive.
How we use personal data
We use personal information to provide the services that you request. Where we use your information to market our services to you, we will provide you the ability to opt out of such uses. We may use your personal information to: resolve disputes; troubleshoot problems; promote a safe service; collect fees owed to us; cater to consumer interests while providing our services; inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct research and analysis to improve customer experience; conduct periodical audits; and contact you to send important information or notices.
Marketing promotions: Marketing promotions, research and programs help us identify your preferences, develop programs and improve user experience. We frequently sponsor promotions to give users the opportunity to win travel-related prizes. Personal information collected for such activities may include contact information and survey questions, used to notify contest winners and develop promotions and product improvements.
Use of demographic and profile data
We may, from time to time, collect and analyse demographic and profile data about your activity on our Website and App to help diagnose server problems, administer our services, and gather broad demographic information. We may occasionally ask you to complete optional online surveys. We use this data to tailor your experience and provide content we think may interest you.
With whom we share your personal information
We may share the personal information obtained from you with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; co-relate related or multiple accounts to prevent abuse of our services; and facilitate joint or co-branded services that you request. Those entities may not market to you as a result of such sharing unless you explicitly opt in. We may also disclose personal information: if required by law or law enforcement; in response to subpoenas, court orders, or other legal process; to legal, financial or other professional advisors; to enforce the terms of this Policy; to respond to claims that content violates the rights of a third party; or to protect the rights, property or personal safety of our users or the general public.
We may share data, including personally identifiable information, with our parent, subsidiaries or business partners committed to serving your online needs and related services worldwide, solely to enhance your browsing experience. Such entities will be required to follow this Policy with respect to your personal information.
How long we keep your personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements. We may retain certain information after your account is closed where necessary to fulfil our legal obligations, maintain security, prevent fraud and abuse, or defend or enforce our rights.
Cookies
We use our own and third-party data collection devices such as cookies on certain pages of our Website and App. Cookies are small files stored on your device that help us provide services customized to your requirements, interests and preferences; some features are only available through the use of a cookie. Third-party vendors such as Google may use cookies to serve advertisements based on your visits to this website. You may opt out of interest-based advertising cookies where a third party offers such an option. Our cookies do not contain any of your personally identifiable information.
How we protect your personal data
We take the protection of your data seriously but, unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your data, we cannot guarantee the security of data transmitted through any channel such as the Website; any transmission is at your own risk.
Notification of modifications and changes to the Policy
We reserve the right to change the terms of this Policy from time to time, without prior intimation to you, and your continued use of the Website or App signifies your acceptance of any amendment. You are advised to re-read this Policy regularly. If you do not accept any modification, you may terminate your use of our services immediately.
Sharing of travelers’ photos and videos
By voluntarily submitting your travel photos or videos to Vacdoo after availing our services, you grant us a non-exclusive, perpetual, worldwide, royalty-free, transferable, and sub-licensable licence to edit, reproduce, use, print and distribute the materials you submit in connection with Vacdoo and its affiliates' websites, programming, platforms and/or App. You represent that you have the right to grant this licence and that your submission does not violate any applicable law or infringe any third party's rights.
Security precautions
Our Website and App have security measures in place to protect against loss, misuse and alteration of information under our control. When you change or access your account information, we offer the use of a secure server, and adhere to strict security guidelines protecting your information against unauthorized access. Payment transactions are processed through a specified, authenticated payment gateway.
Choice to opt out
You may opt out of receiving non-essential promotional or marketing-related communications from us, on behalf of our partners, and from us in general, after setting up an account. You may also contact us at support@vacdoo.com to unsubscribe from our newsletters or other material.
All information you provide, including personal information, is voluntary. You may withdraw your consent at any time in accordance with this Policy; however, withdrawing consent may mean you can no longer use our services. You can also access, modify, correct and request the removal of information you have provided by writing to us at contact@vacdoo.com.
Advertisement on website
We may use third-party advertising websites to serve advertisements when you visit our Website and App. Such websites may use information, including your personal information, to provide advertisements regarding goods and services that may interest you. We cannot guarantee or take responsibility for the privacy practices of such third-party websites and encourage you to read their privacy policies before accessing them.
Transfer of information overseas
Our corporate office is based in Vadodara, Gujarat, India, which is where we carry out our operations. Accordingly, your data will be accessible to our offices and appointed agents based in India, meaning it may be transferred to and stored at a destination outside your country and outside the European Economic Area (“EEA”). Where we transfer data outside the EEA for EU residents, this is done on the basis that it is necessary for the services we render.
EU data subject rights
If you are a resident in the EU, you may have certain rights in relation to the data we hold about you, including the right to information, the right to access your personal information, the right to erasure (“right to be forgotten”), the right to rectification, the right to restriction of processing, the right to data portability, and the right to object to processing. EU residents can exercise these rights by contacting contact@vacdoo.com.
Confidentiality
We may provide you certain information which is designated confidential by us. You agree not to disclose such confidential information without our prior written consent. Your information will similarly be regarded as confidential and will not be divulged to any third party, except where legally required or otherwise permitted under this Policy.
Disclaimer
As a user of the Website and App, you understand and agree that you assume all responsibility and risk for your use of the Website and App, the internet generally, and the content you post or access. Your use of the site is subject to this Policy; if you do not agree to it, please do not use this website.